Privacy Policy

Who we are

truepharmresearch.com is operated by TruePharm USA ("we", "us"), the operator of the truepharmusa.com store. Questions about this policy: info@truepharmusa.com.

What we collect

• Your email address, when you give it to us on this site, for example to receive the Research Library. If you registered for catalog access here before November 13, 2026, we also hold the time you confirmed that you are at least 21 years of age and qualified research personnel, as a record attached to your account.
• Technical details: your IP address and browser type, and the campaign tags of the link that brought you here (including advertising click identifiers). The tags are passed on to the store when you continue there.
• Account and order details once you use the store, which are governed by the store's own policies at truepharmusa.com.

How we use it

• To send you what you signed up for and, if you registered for catalog access here, to maintain your researcher account on truepharmusa.com.
• To keep a record of your research-use acknowledgment, which we are required to hold for the products we supply.
• To send you emails about your account, certificates of analysis, new lots and offers. Every marketing email has an unsubscribe link, and unsubscribing never affects your account.
• To measure which link or advertisement brought you here, so we know what to keep doing.

Cookies and browser storage

This site keeps a small amount of data in your browser: the campaign tags of the link that brought you here, for the length of your visit, and the time you ticked the age and research-use statement. It does not load advertising pixels. Our web host, Cloudflare, counts page views and measures loading speed without using cookies. When you continue to truepharmusa.com, that site's own cookies apply, as described in its privacy policy.

Who we share it with

Only the services needed to run the account and the store: our web host (Cloudflare), the store platform and its email delivery service, and our email marketing software. We do not sell your personal information, and we do not share it for anyone else's marketing.

How long we keep it

Account details and the research-use acknowledgment are kept for as long as you have an account, and for the period afterwards that our record-keeping obligations require. Technical logs are kept for a short period for security.

Your choices and rights

You can ask us at any time to show you, correct or delete the personal information we hold about you, or to stop marketing emails, by writing to info@truepharmusa.com. Residents of California and other states with privacy laws have the rights those laws provide; we honour them for everyone.

Age

This site and the store are for adults aged 21 and over who are qualified research personnel. We do not knowingly collect information from anyone under 21; if you believe we have, email us and we will delete it.

Changes

If this policy changes, the effective date above changes with it. Material changes are announced by email to registered accounts.